submitted by Susan Healey
Starting September 19, the Leeds, Grenville and Lanark District Health Unit has adopted a virtual appointment booking system, Front Desk, for Infant Feeding Clinics, Sexual Health Clinics, Immunization Clinics, and Food Handler Training Courses.
This new user-friendly system allows clients the convenience of booking or cancelling appointments at certain clinics at any Health Unit office and service site across the tri-county 24 hours a day, seven days a week. Once appointments are booked, clients will receive a confirmation of booking and automatic reminders via SMS messages and/or email.
Additional features of Front Desk include the ability to make appointments for multiple people, such as family members or employees, and it is multilingual which improves access to Health Unit services for diverse communities.
“Until now, clients needed to call our offices, during our hours of business, and speak with a staff member to schedule or cancel an appointment,” said Medical Officer of Health, Dr. Linna Li. “Now, clients can book into our clinics and classes on their own time, cancel if needed and make appointments for groups of people easily. We are excited to take this next step in providing better client service and accessibility to our residents.”
To book appointments using Front Desk, visit healthunit.org and select Clinics and Classes from the menu at the top of the page. From there, choose the type of clinic, location and preferred booking date.
Community members are still able to contact the Health Unit via phone during business hours for all services.
For questions or concerns, please call the Health Unit at 1 800 660 5853 and remember to follow LGLHealthunit on Facebook and X (formerly Twitter) for important public health updates.