Health Unit starting to reduce pandemic specific services


Susan Healey, Leeds, Grenville and Lanark District Health Unit

We are currently transitioning away from our pandemic response and beginning to resume our non-COVID work. Part of this is reducing the phone lines we had available during the pandemic as they are no longer busy and our regular phone lines can accommodate the calls. Our general COVID and school phone lines are now closed (COVID extensions 2499 & 2323 and school phone line 1-866-236-0123).

While there are still cases and hospitalizations in the area, we continue to provide important services for cases and outbreaks. Healthcare providers and institutions, as well as childcare operators reporting COVID cases or symptoms can call our outbreak line at 1-800-660-5853 extension 2222. For questions from the public relating to COVID-19, including testing and isolation guidance for close contacts, those with symptoms or positive tests, call the Provincial Testing and Isolation Information line at 1-888-777-0730, open 7 days a week from 8:00am-6:00pm.

Our local Vaccine Call Centre (1-844-369-1234) remains open weekdays from 8:30 am-4 pm for vaccine bookings and any proof of vaccination requests. We encourage anyone who is eligible for COVID-19 vaccination to contact us to get up to date.

For a list of Health Unit services, visit the “Health Information” topic area of our website for information on our non-COVID work and services. The COVID-19 section is still available for your information. You can also call 1-800-660-5853 and ask for the service you require.

Our offices are open regular hours in Brockville and Smiths Falls (Monday to Friday – 8:30 am –Noon and 1 pm-4:30 pm). Please note that masks are still required when you visit our offices and clinics to protect our staff and clients.


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